Supervisor QA Data Analysis, Customer Experience

Tasks

• Collaborate on corrective and preventive actions
• Document and respond to quality issues
• Ensure process execution meets quality standards
• Facilitate standards and goals for service measurement
• Generate insights for process standardization
• Lead quality data analyst team
• Prioritize quality work assignments
• Supervise KPI performance
• Supervise quality and customer experience activities

Perks/Benefits

• N/A

Skills/Tech-stack

Bilingual communication | Contact Center Quality | Contact center | Copilot | Corrective Action | Genesys | HCM | HDMS | KPI Management | Metrics Reporting | Microsoft Forms | Microsoft Power | Microsoft Power Apps | Microsoft SharePoint | Negotiation | Power Apps | Power BI | Preventive Action | Quality Control | Salesforce | Statistical Analysis