Support AI Engineer
San Francisco, CA • New York, NY • United States
R
USD 140K-202K Mid-level Full Time
Tasks
- Build AI powered support workflows
- Build quality checks monitoring and fallback paths for AI workflows
- Define and track workflow success metrics
- Design and maintain system integrations
- Integrate customer account product metadata into support conversations
- Measure adoption and iterate on customer outcomes and support efficiency
- Use LLMs for classification summarization routing and recommendations
Perks/Benefits
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Learning and development stipend
- Mental health and wellness benefits
- PTO
- Parental leave
- Remote work option
- Retirement plan
- Vision insurance
- Work from home stipend
Skills/Tech-stack
API | Automation | Classification | Data integration | LLM | Monitoring | Recommendation | Retrieval-Augmented Generation | Routing | Slack | Summarization | Webhooks | Zendesk
Education
N/A
Roles
Regions
Countries
States
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