Support Engineer – AI & Automation
Tasks
- Conduct post incident reviews for root cause
- Distinguish business exceptions from application exceptions
- Investigate model responses and retrieval issues
- Maintain incident runbooks and troubleshooting guides
- Manage RPA queues transactions robots triggers assets and folders
- Monitor application automation and model performance
- Monitor production health of AI LLM and RPA solutions
- Support LLM and RAG pipelines
- Support RPA bot AI application release activities
- Support prompt model and configuration changes
- Troubleshoot incidents in RPA workflows and AI applications
Perks/Benefits
- N/A
Skills/Tech-stack
AI Search | Amazon Web Services | Azure AI | Azure AI Search | Azure DevOps | Azure Monitor | Azure OpenAI | C# | CI/CD | Databases | Datadog | GitHub Actions | Google Cloud | Grafana | Incident Management | JavaScript | Jira Service | Jira Service Management | Kubeflow | LLM API | Langchain | Llamaindex | MLflow | Machine Learning | Microsoft Azure | Monitoring | Observability | OpenAI | Pinecone | Prompt engineering | Python | RAG | SQL | Semantic Kernel | Service Management | ServiceNow | UiPath Orchestrator | UiPath ReFramework | UiPath Studio | VB.NET | Vector Databases | Vector Search | Weaviate | Web Services
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Related jobs
-
Hybrid BI & Azure Data Engineer IDR 111000K-174000KAnalysis Services | Azure SQL | Azure SQL Database | C Sharp | CI/CDAccess to cutting-edge tools | Agile team collaboration | Hybrid workMid-level Full TimeJakarta, Indonesia1d ago
-
IT Senior Data Engineer IDR 96000K-103200KAlerting | Automation | Azure | Cloud FinOps | Data ModelingInternational working environment | Knowledge transfer opportunities | Remote work flexibility | Workplace collaborationSenior-level Full TimeJakarta, Indonesia1d ago
-
Apache Spark | Data Modeling | Data Quality | Data mesh | DatabricksChildcare assistance | Corporate university | Dental insurance | Educational partnerships | Food allowanceEntry-level Full TimeOSASCO, Brazil; CURITIBA, PR, Brazil; OSASCO, …1d ago
-
CI/CD | Cloud Data | Cloud Data Platforms | Code Versioning | Data GovernanceChildcare support | Corporate university | Dental insurance | Educational partnerships | Health insuranceEntry-level Full TimeOSASCO, Brazil; CURITIBA, PR, Brazil; OSASCO, …1d ago
-
Senior Data Engineer IDR 103200K-180000KAWS Glue | AWS Lambda | Amazon Athena | Amazon EMR | Amazon KinesisBirthday leave | Employee assistance programme | FlexWork | Medical insurance | Parental leaveSenior-level Full TimeJakarta, Indonesia2d ago
-
Software Engineer in Data (Senior) IDR 103200K-120000KAmazon Redshift | Amazon Web Services | Apache Airflow | Apache Beam | Apache FlinkInternational collaboration | Mentorship | Portfolio opportunitySenior-level Full TimeJakarta, Jakarta, Indonesia2d ago
-
AWS Glue | AWS IAM | Amazon EMR | Amazon Redshift | Amazon S3Birthday day off | Childcare support | Dental insurance | Gym membership | Health insuranceSenior-level Full TimeBelo Horizonte, MG; Curitiba, PR; Recife, …3d ago
-
Bash | Cloud platform | Data Processing | Docker | Google CloudAsynchronous work culture | Distributed remote setting | Impactful product | Laid-back atmosphereMid-level Full TimeJakarta, Indonesia3d ago
-
.NET | AI machine learning | C# | Data integration | Edge ComputingTravel 50 Percent | Willing to relocate to Head Office JakartaMid-level Full TimeDKI Jakarta, Indonesia7d ago
-
ASP.NET | Agentic AI | Agile | Azure DevOps | C#Collaboration culture | Diversity and inclusion | Learning opportunities | Professional development opportunities | Supportive work environmentSenior-level Full TimeJakarta Selatan, Indonesia9d ago
-
Mid-level Full TimeJakarta, Indonesia12d ago
-
Software Engineer, Data Infrastructure & Acquisition - Yogyakarta, Indonesia IDR 120000K-180000KBash | Cloud platform | Data Processing | Docker | Google CloudMid-level Full TimeYogyakarta, Indonesia13d ago
-
Entry-level Full TimeTangerang Selatan, Banten, Indonesia14d ago
-
Senior-level Full TimeJakarta, Indonesia R14d ago
-
API Design | Agentic Systems | Data Analysis | Distributed Systems | Document processingSenior-level Full TimeJakarta, ID15d ago
-
Cloud platform | Data Integrator | Data Quality | Data Warehousing | Data pipelineOnsite workMid-level Full TimeTangerang Selatan, Banten, Indonesia15d ago
-
Senior-level Full TimeDKI JAKARTA, Indonesia16d ago
-
Mid-level Full TimeJakarta, ID16d ago
-
Entry-level Full TimeSouth Jakarta, South Jakarta City, Indonesia16d ago
-
ID Food Demand Strategy Analytics & Automation Lead IDR 99600K-114000KCausal Inference | Data Visualization | Experimentation | Machine Learning | Power BIBirthday leave | Flexible work hours | Life Assistance Programme | Medical insurance | Parental leaveSenior-level Full TimeJakarta, Indonesia17d ago
-
Software Engineer, Data Infrastructure & Acquisition - Bandung, Indonesia IDR 120000K-180000KBash | Cloud platform | Data Processing | Docker | Google CloudAsynchronous culture | Flexible environment | Remote work | Supportive teamMid-level Full TimeBandung, Indonesia18d ago
-
Senior-level Contract Full TimeBandung, Bandung City, Indonesia21d ago
-
Entry-level InternshipJakarta, Indonesia22d ago
-
Machine Learning Engineer UAH 1377K-1549KData Preparation | GPU Computing | JAX | Machine Learning | Machine Learning EngineeringSenior-level Full TimeEurope25d ago
-
Software Engineer in Data (Senior) IDR 103200K-120000KAWS | Amazon Redshift | Apache Airflow | Apache Beam | Apache FlinkInternational team collaboration | Portfolio opportunity | Technical mentorshipSenior-level Full TimeJakarta, Jakarta, Indonesia25d ago