Support Engineer II – Developer Portal
Heredia, Heredia, Costa Rica
R
USD 80K-115K (estimate) Mid-level Full Time
Tasks
- Analyze user experience feedback
- Collaborate with development teams to identify recurring issues
- Create support trend reports
- Diagnose integration problems
- Escalate complex issues with documentation
- Handle incident management and service requests
- Maintain support documentation and knowledge base
- Monitor system alerts
- Provide level 1 technical support for Developer Portal
- Recommend platform improvements
- Support automation programs to reduce manual effort
- Track performance metrics
- Troubleshoot API issues
- Troubleshoot platform access issues
Perks/Benefits
- Annual performance bonus
- Bereavement leave
- Dental insurance
- Education reimbursement
- Family bonding leave
- Flexible work hours
- Life insurance
- Medical insurance
- Paid time off
- Referral program
- Work from home
Skills/Tech-stack
AI Agents | API Integration | Agentic AI | Automation Anywhere | Excel | Generative AI | Incident Management | Knowledge Base | LLM | Power Automate | Power BI | Prompt engineering | Python | RAG | REST APIs | RPA | Request Management | Retrieval-Augmented Generation | SQL | Service Request | Service request management | Technical Troubleshooting | UiPath
Regions
Countries
States
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