Support Operations Analyst
San Francisco, CA | New York City, NY | Seattle, WA
USD 131K-165K Mid-level Full Time
Tasks
- Analyze support metrics
- Build staff models
- Collaborate with support teams
- Develop automation frameworks
- Establish vendor metrics
- Forecast support volume
- Investigate support performance
- Maintain dashboards
- Model staffing scenarios
- Partner with finance
- Partner with vendors
- Translate data insights
- Work with product and engineering teams
Perks/Benefits
Skills/Tech-stack
Analysis tools | Analysis tools (Hex, Looker) | Automation | BigQuery | Capacity Planning | Data Analysis | Data Storytelling | Data Visualization | Forecasting | Operational Strategy | SQL | Support Tools | Support metrics | Support operations | Support support | Support support tools | Vendors Management
Education
N/A
Regions
Countries
States
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