Support Operations Data Analyst
Tasks
- Build and maintain dashboards
- Build feedback loops from support signals
- Complete ad hoc analysis requests
- Connect support data with product and customer data
- Identify and close data collection gaps
- Instrument Zendesk for required data
- Measure AI driven support performance
- Own recurring operational reporting
- Quantify operational cost of product bugs and gaps
- Support QA analytics
- Track North Star metrics
- Track ticket deflection and self service effectiveness
- Translate support data into narratives
Perks/Benefits
- N/A
Skills/Tech-stack
CTE | DBT | Dashboards | Data Modeling | Data Visualization | Looker | Python | SQL | Tableau | Window Functions | Zendesk
Education
N/A
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