Support Operations Data Analyst

Remote R

USD 112K-168K Mid-level Full Time

@ H...

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Found 1mo ago

Tasks

Build and maintain dashboards
Build feedback loops from support signals
Complete ad hoc analysis requests
Connect support data with product and customer data
Identify and close data collection gaps
Instrument Zendesk for required data
Measure AI driven support performance
Own recurring operational reporting
Quantify operational cost of product bugs and gaps
Support QA analytics
Track North Star metrics
Track ticket deflection and self service effectiveness
Translate support data into narratives

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Analyst | Data Analyst | Operations Data Analyst | Support Operations | Support Operations Data Analyst

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