Support Systems Architect
Tasks
- Automate repetitive support touchpoints
- Build data pipelines for sentiment and ticket trends
- Build detection and dedupe thresholds
- Design support workflows
- Harden prototypes with Engineering
- Identify risks during tooling rollouts
- Implement governance observability evaluation gates safe rollback
- Manage on call handoffs
- Prototype tooling using ChatGPT Jupyter notebooks Retool
- Route signals to Product
- Run post incident learning loops
Perks/Benefits
Skills/Tech-stack
Automation | ChatGPT | Dashboards | Data Pipelines | ETL | Evaluation | Governance | Incident Management | Jupyter Notebooks | LLM | Language Processing | Natural Language | Natural Language Processing | Observability | On-Call | Retool | Sentiment Analysis | Systems Architecture
Education
N/A
Roles
Regions
Countries
States
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