Team B fulfillment agent

Tasks

• Answer and call back phone lines
• Assist customers with accounts and login issues
• Assist technicians with scheduling and complaints
• Escalate cases to team A
• Make outbound calls and provide quotes
• Manage administrative tasks
• Manage inbox
• Meet KPIs of air calls
• Provide customer satisfaction
• Source subcontractors for bookings

Perks/Benefits

• N/A

Skills/Tech-stack

Communication | Customer Service | Problem Solving | Scheduling | Telephone management | Time management