Team Lead, Customer Analytics, Shipping Services

Tasks

• Automate recurring reporting tasks
• Build port cost insight reports
• Collaborate with engineering/data teams
• Create monthly and ad hoc analytics reports
• Develop narrative insight summaries
• Ensure data governance and confidentiality
• Extract clean model and visualize data
• Identify inefficiencies and drive process improvements
• Investigate and resolve customer data issues
• Mentor junior analysts and support best practices
• Perform data quality checks
• Prepare insight decks for QBR EBR
• Produce customer analytics dashboards
• Supervise analytics workflow and delivery
• Translate customer needs into analytics deliverables

Perks/Benefits

• Exposure to product lifecycle
• Measured impact on KPIs
• Mentorship
• Mentorship from product and growth leaders

Skills/Tech-stack

AWS | Automation | BigQuery | Data Governance | Data Modeling | Data Quality | Data Visualization | Data cleaning | Data extraction | Excel | Machine Learning | Power BI | Predictive Modeling | Python | R | SLA management | SQL | Snowflake | Statistical Analysis