Technical Account Manager, SIEM / Security Analytics (KSA)

Tasks

• Address technical customer requests
• Advise on CTI and SecOps usage
• Build reference accounts
• Coordinate engineering issue resolution
• Coordinate onboarding for transition
• Coordinate technical support issue resolution
• Create custom dashboards
• Manage customer expectations
• Partner with sales for customer experience
• Proactively identify and resolve issues
• Promote feature requests to product management
• Prove ROI and value
• Provide feedback to internal technical teams
• Provide technical guidance for adoption
• Recommend best practices
• Serve as platform power user
• Track account metrics

Perks/Benefits

• Customer-facing role
• Travel up to 25 percent

Skills/Tech-stack

Access Management | Cyber Threat | Cyber Threat Intelligence | EDR | Firewalls | Gainsight | Identity and Access Management | Identity and access | Jira | Log Management | Network Security | Operating Systems | SIEM | SOAR | Salesforce | Security operations | Threat Intelligence | XDR