Technical Customer Success Manager (AI & Integrations)
Tasks
- Analyze customer feedback
- Capture customer feedback
- Collaborate with product and engineering teams
- Conduct customer check-ins
- Configure and deploy Conversational AI solutions
- Create customer enablement documentation
- Define implementation plans
- Deliver training sessions
- Deploy automation workflows
- Lead customer onboarding
- Monitor solution performance
- Oversee user acceptance testing
- Provide product recommendations
- Recommend performance enhancements
- Run business reviews
- Set up system integrations
- Support renewals upsells and expansion
- Troubleshoot solution issues
Perks/Benefits
Skills/Tech-stack
API Integration | Acceptance Testing | Account Management | Automation workflow | Conversational AI | Customer Success | Data Analysis | Documentation | Genesys | Language Processing | Low Code | Natural Language | Natural Language Processing | No Code | Performance Monitoring | Project Management | Quality Assurance | SaaS | System Integration | Technical account management | Training delivery | Troubleshooting | User Acceptance | User Acceptance Testing
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