Technical Service Specialist - Surgical Robotics
Tasks
- Analyze system data for performance improvements
- Communicate with customers and internal teams
- Coordinate field service activities
- Create and update service bulletins and manuals
- Develop and deliver technical training
- Ensure compliance with quality systems
- Manage uptime and customer satisfaction
- Provide technical troubleshooting
- Support field escalation and repairs
- Support product introduction and validation
Perks/Benefits
- Dental insurance
- Employee assistance program
- Flexible spending accounts
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Cause analysis | Customer communication | Data Analysis | Product support | Project Management | Regulatory Compliance | Root Cause Analysis | Root cause | Schematic reading | Service project management | System validation | Technical Training | Troubleshooting
Education
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