Technical Solutions Engineer
Tasks
- Collaborate with development teams
- Diagnose API problems
- Diagnose integration issues
- Escalate complex issues
- Generate support trend reports
- Maintain support documentation
- Manage support requests
- Monitor system alerts
- Provide level 1 technical support
- Resolve developer portal access issues
- Support automation initiatives
- Troubleshoot platform issues
- Update knowledge base articles
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | Agentic AI | Automation Anywhere | Excel | Incident Management | LLM | Power Automate | Power BI | Prompt engineering | Python | RPA | Request Management | Retrieval-Augmented Generation | SQL | Service Request | Service request management | UiPath
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