Technical Specialist-Cloud & Infra Engg
INDIA - BENGALURU - BIRLASOFT OFFICE, IN
INR 1800K-2800K (estimate) Mid-level Full Time
Tasks
- Analyze ITSM ticket data
- Build and maintain knowledge bases SOPs and runbooks
- Build dashboards and reports
- Convert patterns into problem statements
- Correlate ticket data with monitoring data
- Detect operational trends and anomalies
- Develop proactive remediation plans
- Enable automated diagnostics with agentic AI
- Identify recurring incidents
- Perform root cause analysis with agentic AI
- Predict incidents using agentic AI
- Provide knowledge recommendations with agentic AI
- Support incident triage with agentic AI
- Track outcomes and measure incident reduction
- Validate AI recommendations against standards
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Change Management | Cloud Computing | Data Analysis | ITSM | Incident Management | Infrastructure automation | Linux | Machine Learning | Monitoring | Observability | Pattern Recognition | Power BI | Predictive Analytics | Problem Management | Python | SQL | ServiceNow | Statistical Analysis | Windows
Education
N/A
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