Technical Support Associate - MyTime Support Fulfillment

Tasks

• Assist inbound telephone support teams
• Fulfill MyTime service during calls
• Handle inbound customer calls
• Perform outbound follow up calls
• Provide support via email
• Provide support via inbound chat
• Provide support via inbound phone calls
• Provide support via support tickets
• Resolve transferred customer requests
• Use basic system administration tools

Perks/Benefits

• Generous vacation
• Health insurance
• Punctuality bonus
• Work-life balance

Skills/Tech-stack

Customer support | DNS | Email | Web Browsers