Technical Support Data Analyst
Tasks
- Analyze online transaction data
- Conduct analytical investigations
- Draft knowledge base content
- Explain AI model decisions to merchants
- Identify automation opportunities
- Improve support response times
- Maintain merchant business rules
- Mentor team members
- Oversee integration health alerts outreach
- Partner with analytics to improve fraud model precision
- Support internal teams with analytics queries
- Triage analytics escalations
Perks/Benefits
Skills/Tech-stack
API | Alerting | Automation | Customer support | Dashboards | Data Analysis | Fraud analytics | Incident Management | JavaScript | Knowledge Base | SQL
Education
N/A
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