Technical Support Engineer, Grocery Robotics and Automation Systems

US, Virtual R

USD 90K-158K Mid-level Full Time

@ A...

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Found 4d ago

Tasks

Conduct technical standing meetings
Create and manage voice of customer feedback loops
Debug problems at root cause
Maintain maintenance and operator reference repository
Maintain self service troubleshooting tools
Maintain stakeholder and vendor relationships
Manage high severity downtime events
Manage network availability and quality escalations
Monitor and report fleet availability
Monitor site spare parts availability to develop end of life trends
Resolve escalated tickets
Support on-site installation and commissioning
Troubleshoot complex technical problems

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science

Roles

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