Technical Support Engineer L1
Remote, United States
R
USD 132K-200K (estimate) Senior-level Full Time
Tasks
- Communicate complex technical topics to customers
- Coordinate with field technical teams
- Create knowledge base articles
- Manage support tickets
- Perform remote monitoring
- Provide customer updates on case status
- Provide post-implementation support
- Support issue resolution via email and phone
- Troubleshoot storage hardware and software issues
Perks/Benefits
Skills/Tech-stack
C++ | CXFS | GPFS | Linux | Lustre | MacOS | NAS | Networking | QFS | SAN | SCSI | Shell Scripting | Solaris | Storage Systems | Unix | Visio | Windows | ZFS
Education
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