Technical Support Engineer

Tasks

• Create knowledgebase articles and troubleshooting guides
• Escalate support issues
• Provide technical support via email chat phone
• Report issues in ticketing system
• Setup test environments Windows Linux Mac
• Test fixes and update customers
• Troubleshoot data integration issues
• Write support responses for varying skill levels

Perks/Benefits

• N/A

Skills/Tech-stack

C# | Data integration | Debugging | Java | Linux | MacOS | Ticketing systems | Troubleshooting | Windows