Technical Support Representative: Teradyne Robotics(UR & MiR: Philippines: Cebu)

Tasks

• Collaborate with engineering and field service teams
• Contribute to knowledge base improvements
• Diagnose and troubleshoot hardware issues
• Diagnose and troubleshoot software issues
• Document customer issues and resolutions
• Escalate complex issues
• Follow incident reporting procedures
• Guide customers through troubleshooting
• Manage support cases in ticketing system
• Monitor open cases and follow up
• Provide first-level technical support

Perks/Benefits

• Hybrid work option
• On-call rotation

Skills/Tech-stack

CRM | Case management | Customer support | IP Addressing | Incident Management | Industrial controllers | Industrial robots | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Word | Mobile Industrial Robots | Motors | Network fundamentals | PLC | Salesforce | Sensors | TCP/IP | Ticketing systems | Troubleshooting | Universal Robots