Technical Trainer / Business Support (Data Platforms)
Leeds, West Midlands, England, United Kingdom
GBP 50K-55K (estimate) Mid-level Full Time
Tasks
- Collaborate with engineering teams
- Convert issues into documentation
- Create user documentation
- Deliver training sessions
- Diagnose data platform issues
- Facilitate onboarding sessions
- Maintain knowledge base
- Promote platform best practices
- Recommend knowledge base improvements
- Support users day to day
- Track support trends
- Triage support queries
Perks/Benefits
- Critical illness cover
- Cycle scheme
- Discounts and offers
- Income protection insurance
- Learning opportunities
- Pension
- Private healthcare
Skills/Tech-stack
Confluence | Data platform | Data platform support | Databricks | IT Service Management | IT service | Incident Management | Knowledge Management | Microsoft Azure | Platform Support | Powershell | Python | Request Management | SQL | SQL Server | Service Management | ServiceNow | SharePoint | Technical writing
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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