TechOps & Support Manager

Tasks

• Coaching and development of individual contributors
• Coordinate cross-team execution
• Drive service reliability
• Ensure SLA SLO performance
• Identify and resolve performance issues
• Implement backup and disaster recovery
• Lead hiring and talent development
• Manage capacity and workflows
• Manage incident management
• Oversee production support services
• Set KPIs
• Support change initiatives

Perks/Benefits

• N/A

Skills/Tech-stack

Backup and Recovery | CI/CD | Cloud Pak | Confluent | DB2 | DevOps | Disaster Recovery | Disaster Recovery Planning | Elasticsearch | Enterprise Infrastructure | Grafana | IBM Cloud | IBM Cloud Pak | Incident Management | Kubernetes | Linux | MongoDB | Monitoring | Observability | OpenShift | Operational governance | Prometheus | Recovery Planning | SQL | Service Level | Service Level Agreements | Service-Level Objectives | Windows server