Temporary Customer Service Representative - Hullmark Centre (Afternoon Shift)

Tasks

• Handle inbound customer calls emails and written correspondence
• Maintain deliverables calendars and submit required documentation
• Monitor and respond within service level agreements SLAs
• Perform accurate customer data entry and document in CRM
• Process customer transactions account sign ups updates and cancellations
• Resolve customer inquiries requests and complaints

Perks/Benefits

• Employee Assistance Program (EAP)
• Paid vacation
• Union position

Skills/Tech-stack

Call Center | Customer Relationship Management | Customer relationship | Customer relationship management (CRM) | Data entry | Microsoft Office | Phone etiquette | Service Level | Service Level Agreements | Service Level Agreements (SLAs)