TikTok Shop - Customer and Fulfillment Experience Program Manager
Tasks
- Analyze customer and operational data
- Design and maintain dashboards
- Drive root cause analysis
- Own cancellation journey roadmap
- Partner with cross-functional teams
- Support policy and workflow development
- Track and report experience metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cross-Functional Coordination | Cross-functional | Customer Experience | Dashboard Development | Data Analysis | Process Improvement | Project Management | Root Cause Analysis | Root cause
Education
N/A
Related jobs
-
Manager, Data Science, Asia (FTC) SGD 95K-131KData Analysis | Machine Learning | Python | SQL | Statistical modelingCommunity involvement | Health insurance | Paid time off | Social activities | Wellness programsMid-level Full TimeSingapore-07-01/02 SG2d ago
-
Azure | CI/CD | Cloud Platforms | Cloud Platforms (AWS | Data AnalysisSenior-level Full TimeNTU Main Campus, Singapore4d ago
-
Automation | Capacity Planning | Cross-Functional Collaboration | Cross-functional | Data ManagementFlexible working | Inclusive cultureMid-level Full TimeSGP4d ago
-
Agile | Change Management | Google Workspace | Microsoft Project | Project ManagementCross-functional collaboration | Professional development opportunitiesMid-level Full TimeSingapore, Singapore5d ago
-
Product Manager, Manus SGD 70K-108KAI | Cross-Functional Collaboration | Cross-functional | Data Analysis | Data-Driven Decision MakingMid-level Full TimeSingapore7d ago
-
Product Manager, Manus SGD 70K-108KAI | Data Analysis | Data-Driven Decision Making | Data-driven | Decision MakingMid-level Full TimeSingapore7d ago
-
Mid-level Full TimeSingapore7d ago
-
AWS | Analytics | Azure | BigQuery | Business IntelligenceSenior-level Contract Full TimeSingapore, Singapore10d ago
-
Senior Manager, Data Analytics SGD 102K-130KAI | Automation | Cloud Azure | Data Engineering | Data VisualizationSenior-level Full TimeSG-AIA Tower (Group Office), Singapore10d ago
-
Data Analysis | Data Processing | Data Visualization | Experimental Design | HadoopFlexible schedule | Health benefits | Paid time off | Professional development | Remote workMid-level Full TimeSingapore11d ago
-
Senior-level Full TimeSingapore, Singapore, Singapore11d ago
-
Product Manager (Game Analytics) SGD 49K-63KA/B | A/B Testing | B testing | Behavior Analysis | Cross-Functional CollaborationImpactful work | Supportive learning environment | Well-being and personal growthMid-level Full TimeSingapore, Singapore, Singapore12d ago
-
Agile | Communication skills | Google Workspace | Microsoft Office | Project ManagementMid-level Full TimeSingapore, Singapore12d ago
-
Data Analysis | Data Visualization | ERP | Logistics management | MS OfficeMid-level Full TimeSingapore12d ago
-
Senior-level Full TimeSingapore, Singapore, Singapore13d ago
-
Specialist, AI Operations Program Manager SGD 138K-143KA/B | A/B Testing | Agent building | B testing | Change ManagementCareer growth opportunities | Training materialsMid-level Full TimeAustralia; Singapore17d ago
-
Artificial Intelligence | Big Data | CI/CD | Cloud Platforms | Data AnalysisExecutive-level Contract Full TimeHEALTH SCIENCES AUTHORITY BUILDING, Singapore18d ago
-
Assistant Manager/Manager, Reporting and Analytics SGD 70K-100KAdaptability | Budget Management | Communication | Data Analysis | Data GovernanceMid-level Full TimeSLA-REVENUE HOUSE LEVEL 13, Singapore24d ago
-
Data Center Operations Manager, Server Operations SGD 95K-123KData Analysis | Hardware Troubleshooting | Infrastructure Management | Linux | NetworkingMid-level Full TimeSingapore25d ago
-
Manager - Global Revenue Analytics Engineering SGD 108K-143KBig Query | Cloud Platforms | DBT | Dashboard Development | Data BlendingMid-level Full TimeSingapore - St James Power Station …26d ago