TikTok Shop - Service Automation Solutions Program Manager
Tasks
- Analyze chatbot performance data
- Collaborate with cross-functional teams and stakeholders
- Conduct A/B testing and optimization
- Design and expand large language model automation
- Develop and refine prompt design and resolution flows
- Develop automation prioritization frameworks
- Establish operational governance and SOPs
- Manage automation lifecycle and release processes
- Monitor chatbot performance metrics
- Translate policies into automation scenarios
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | Automation | B testing | Chatbot | Language Models | Large Language Models | Model Optimization | Performance Monitoring | Policy Compliance | Release Management | SOPs | Stakeholder collaboration
Education
N/A
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