Engineering Resolution Team - Modular Storage
Alpharetta, Georgia, United States of America
USD 105K-243K Mid-level Full Time
Tasks
- Collaborate with customer sites for diagnostics and outage recovery
- Create technical documentation for knowledge base and advisories
- Drive root cause analysis and create technical reports
- Isolate hardware faults
- Lead technical diagnosis and resolution
- Maintain runbooks and escalation procedures
- Mentor support and field service engineers
- Participate in on-call incident response
- Perform deep triage log analysis diagnostics firmware and software analysis
- Reproduce debug and close defects
- Triage and remediate production outages
- Validate fixes and ensure timely release
Perks/Benefits
- Career Development Programs
- Health and wellbeing benefits
- Hybrid work schedule
- On call rotation pay adjustment
Skills/Tech-stack
Bash | Caching | Fibre Channel | Firmware analysis | ISCSI | LUN mapping | Linux | Log Analysis | Multipathing | Packet Capture | Performance Tuning | Powershell | Python | RAID | Replication | SAN | Snapshots | Thin provisioning | Windows | Zoning
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | PhD
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