Services Manager 1 - Customer Order and Fulfillment

Tasks

• Coordinate purchase order verification and processing
• Create weekly quarterly and ad hoc reports
• Deliver presentations to senior leadership
• Handle vendor direct shipments
• Implement new processes
• Improve enterprise resource planning systems
• Maintain customer service metrics
• Manage accounts receivable claims
• Manage order entry
• Manage quote entry
• Own customer escalations
• Resolve billing quality issues
• Supervise customer support sub team
• Update work instructions
• Verify purchase orders

Perks/Benefits

• N/A

Skills/Tech-stack

Accounts Receivable | Customer escalation | Customer escalation management | Customer support | Enterprise Resource Planning | Escalation management | Metrics Reporting | Microsoft Access | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Visio | Microsoft Word | Oracle ERP | Order Management | Order processing | Presentation development | Process Improvement | Purchase order | Purchase order processing | Resource Planning | Vendor Direct Shipping