Services Manager 1 - Customer Order and Fulfillment
Tasks
- Coordinate purchase order verification and processing
- Create weekly quarterly and ad hoc reports
- Deliver presentations to senior leadership
- Handle vendor direct shipments
- Implement new processes
- Improve enterprise resource planning systems
- Maintain customer service metrics
- Manage accounts receivable claims
- Manage order entry
- Manage quote entry
- Own customer escalations
- Resolve billing quality issues
- Supervise customer support sub team
- Update work instructions
- Verify purchase orders
Perks/Benefits
- N/A
Skills/Tech-stack
Accounts Receivable | Customer escalation | Customer escalation management | Customer support | Enterprise Resource Planning | Escalation management | Metrics Reporting | Microsoft Access | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Visio | Microsoft Word | Oracle ERP | Order Management | Order processing | Presentation development | Process Improvement | Purchase order | Purchase order processing | Resource Planning | Vendor Direct Shipping
Education
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