Watts Application Support Engineer – Manager – MFT – KGS CH

Bangalore, Karnataka, India

INR 1500K-2500K (estimate) Mid-level Full Time

@ K...

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Found 1d ago

Tasks

Collaborate with platform security and app owners
Coordinate major incident communications and reviews
Create and maintain support manuals runbooks troubleshooting guides and knowledge articles
Define and monitor KPIs and run service reviews
Drive problem management with root cause analysis
Ensure governance access data handling and audit trail compliance
Establish triage standards and route incidents to L3
Implement scalable support model with capacity planning and coverage
Lead L2 operations for AI applications
Manage ticket queue prioritization and SLA adherence
Plan releases and changes to reduce ticket spikes
Support cloud platform usage limits upgrades and incident patterns

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Information Technology

Roles

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Watts Application Support Engineer – Manager – MFT – KGS CH

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