Workforce Analytics Consultant
Tasks
- Analyze service metrics and identify root causes
- Build and maintain workforce reports and dashboards
- Conduct absenteeism and schedule deviation reporting
- Conduct business process reviews for service optimization
- Develop and maintain staff performance metrics
- Forecast call volumes and staffing needs
- Mentor staff on workforce planning processes
- Monitor real-time workforce performance
- Perform labor relations analytics support
- Recommend staffing adjustments and resource reallocation
- Track schedule adherence and escalate issues
- Update intraday schedules
Perks/Benefits
- N/A
Skills/Tech-stack
Adherence Tracking | Business Process | Business process review | Call Volume Forecasting | Conflict Resolution | Contact center | Contact center analytics | Dashboard Development | Data Analysis | Intraday Forecasting | Labor Relations | Labor Relations Support | Negotiation | Process review | Schedule Adherence Tracking | Schedule adherence | Service Level | Service Level Management | Staff scheduling | Statistical Analysis | Volume forecasting | Workforce Management | Workforce optimization | Workforce reporting | Workload forecasting
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Business Intelligence | Data Analysis | Data Storytelling | Data integration | Industry knowledgeMid-level Full TimeMontreal, QC, Canada1d ago
-
Senior Data Analyst CAD 105K-115KA/B | A/B Testing | Amazon Redshift | Analytics architecture | B testingCulture of learning and development | Flexible working hours | Health and wellness benefits | Parental leave | Retirement planningSenior-level Full TimeToronto1d ago
-
Data Analyst CAD 75K-100KA/B | A/B Testing | Amazon Redshift | B testing | BashFlexible working hours | Health & wellness benefits | Learning and development culture | Parental leave | Retirement planningMid-level Full TimeToronto1d ago
-
Data Analyst CAD 80K-121KBI reporting | Data Analysis | Data Modeling | Data Quality | Data StorytellingCompany shutdown at year end | Health and dental coverage | LinkedIn learning license | Mental health support | Paid time offMid-level Full TimeGreater Montreal Metropolitan Area, Canada1d ago
-
Consultant, Fraud Analytics CAD 50K-56KData Mining | Decision Trees | Fraud Detection | Logistic Regression | Neural NetworksEmployee share purchase plan | Paid training | Pension plan | Purpose Day | Remote work optionsMid-level Full TimeToronto-CC East 12th Floor, Canada1d ago
-
Dashboarding | Data Analysis | Excel | Financial Modeling | Power BIBank orientation | Coaching and feedback | Hackathons and Competitions | Paid internship | Student eventsEntry-level InternshipToronto, ON, CA1d ago
-
Senior Data Analyst CAD 80K-135KAWS | Agile | Airflow | Alation | Apache SparkCoaching and development | Comprehensive total rewards program | Dynamic collaborative team | Flexible work-life balance | World class training programSenior-level Full Time180 WELLINGTON ST W:TORONTO, Canada1d ago
-
Senior Data Analyst, Business Intelligence CAD 85K-115KDAX | Dashboard Development | Data Modeling | Data Visualization | Google BigQuerySenior-level Full TimeMontréal, QC, Canada4d ago
-
Data Analyst CAD 65K-75KActive Directory | Advanced Excel | Backups | CI/CD | Data ModelingDevelopment opportunities | Dress for your day | Employer Paid Benefits | Hybrid work | Learning sessionsMid-level Full TimeWaterloo, ON, CA4d ago
-
Data Governance Expert Consultant CAD 80K-128KBusiness Process | Business Process Design | Data Compliance | Data Governance | Data Governance Operating ModelSenior-level Full TimeQuebec - 625 rue Jacques-Parizeau - …4d ago
-
Data Analyst CAD 79K-110KCompliance | Data Analysis | Data Interpretation | Project Management | Risk AssessmentMid-level Full Time5900 HURONTARIO STREET MISSISSAUGA, Canada4d ago
-
Junior Data Analyst CAD 49K-65KDashboard Reporting | Data Analysis | Data Quality | Data Validation | Data VisualizationDonation matching | Extended health and dental benefits | Flexible work arrangements | Learning resources | Paid volunteer timeEntry-level Full TimeCanada Remote Office (CD99) R4d ago
-
Associate Data Analyst CAD 69K-115KData Analysis | Data Governance | Data Lineage | Data Management | Data QualityDental insurance | Disability insurance | Health insurance | Life insurance | Paid time offMid-level Full TimeCAN, Ontario, Toronto, 200 Bloor Street …4d ago
-
Business Intelligence | Data Analysis | Data Management | Data Modeling | PythonContinuous learning and improvement | Hybrid work options | Inclusive cultureEntry-level Full TimeSun Life Toronto One York, Canada4d ago
-
Student, Data Governance Analyst (Winter 2026) CAD 42K-67KData Analysis | Data Governance | Data Lineage | Data dictionaries | Data profilingHybrid work options | Professional development workshops | Remote work option | Student awards | Student socialsEntry-level Full TimeSun Life Toronto One York, Canada4d ago
-
Agile | Business Process | Business Process Analysis | Capital Measurement | Cause analysisEntry-level Full TimeRBC CENTRE, 155 WELLINGTON ST W:TORONTO, …4d ago
-
AWS | Airflow | Azure | DBT | Data ModelingCareer growth opportunities | Cross functional collaboration culture | Remote work within CanadaSenior-level Full TimeCanada R5d ago
-
Specialist, Quantitative Analysis CAD 86K-108KAutomated reporting | Credit Risk | Data Analysis | Data Quality | Data VisualizationAnnual paid vacation | Defined benefit pension plan | Group insurance plan | Inclusive workplace culture | Training and mentorshipMid-level Full TimeOttawa5d ago
-
Spécialiste, Analyse quantitative CAD 86K-108KCredit Risk | Data Analysis | Data Quality | Data Visualization | Financial AnalysisDefined benefit pension | Group insurance | Inclusive work environment | Paid annual leave | Training and mentorshipMid-level Full TimeOttawa5d ago
-
Senior Associate - Deal Analytics CAD 82K-132KAnalytical modeling | Business Analysis | Client Communication | Data Analysis | Data integrationDiscretionary bonus | Flexible schedule | Travel as neededMid-level Full TimeCAN-ON-Toronto-11 King Street W #700, Canada5d ago
-
CEDRN Data Analyst CAD 73K-83KClustering | Dashboard Development | Data Dictionary | Data Management | Data QualityMid-level Full TimeVCH | Vancouver General Hospital - …5d ago
-
Analyst, Media and Creative Analytics CAD 60K-70KData Storytelling | Excel | Experiment design | Google Docs | Marketing AnalyticsHybrid workMid-level Full TimeToronto, Ontario, Canada6d ago
-
Data Analysis | Data Modeling | Data Quality | Exploratory Data Analysis | Feature EngineeringContract role | Flexible scheduling | Hybrid workMid-level ContractToronto, Canada6d ago
-
Senior Data Analyst (SQL, Power BI, Looker) CAD 124K-130KAWS | Airflow | Azure | DBT | Data ModelingSenior-level Full TimeToronto, ON, Canada R6d ago
-
Senior-level Full TimeToronto, ON, Canada6d ago