Workforce Optimization Analyst (NJUS)

Columbus, OH, US

USD 79K-107K (estimate) Mid-level Full Time

@ N...

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Found 1d ago

Tasks

Analyze KPIs for trends and risks
Analyze call volume patterns
Communicate schedule changes to agents and leadership
Create agent schedules
Develop workforce forecasts
Identify staffing mismatches
Maintain dashboards
Monitor real-time performance
Monitor schedule adherence
Produce daily weekly performance reports
Provide intraday operational updates
Recommend corrective actions
Support continuous improvement in WFM processes
Track PTO and shift preferences
Update capacity planning assumptions

Perks/Benefits

Skills/Tech-stack

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Workforce Optimization Analyst (NJUS)

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