Member of Technical Staff (AI Supportability)

Tasks

• Build prototypes of AI support tools
• Collaborate with support engineers
• Coordinate with internal stakeholders
• Design experiments for root-cause analysis
• Establish success metrics and document results
• Experiment with AI APIs and prompt engineering
• Identify areas for AI automation
• Investigate advanced AI patterns
• Scale applications using Go and Python
• Track and measure accuracy of AI models
• Validate diagnostics workflows
• Work with telemetry data

Perks/Benefits

• Collaboration with technical teams
• Opportunity to impact product strategy
• Professional growth with cutting-edge technologies
• Work in innovative AI environment

Skills/Tech-stack

AI Model Evaluation | AI model | AI pattern research | APIs | Data-Driven Experimentation | Data-driven | Distributed Systems | Go | LLMs | Log Analysis | Model Evaluation | Observability tools | Prompt engineering | Prototyping | Python | Telemetry data