Ten successful AI implementations (Agentic, Generative, Machine Learning), AI research (Stanford), Salesforce Agentforce Champion, AI int'l events

Hands-on AI successful implementations, across several industries:

• Conversational agent to support sales in executing operational tasks: the AI large-language model processes the voice user request, invokes the proper API or generates a query to then execute a task
• User requests vectorized and matched against relevant documentation retrieved from vector DB, grounding the LLM with external knowledge (RAG): conversation replaces search and navigation
• AI-driven machine learning applies prescriptive analytics on actionable variables to generate suggested next-best-actions, e.g., reduce lending  period by 50% increases sales conversion by 10%
• Rationalization of the promotion portfolio, based on recommendations from AI machine learning, combined with advanced data analytics, to switch 30% of unprofitable client contracts
• Improvement of customer satisfaction from 7/10 to 8/10, based on diagnostic provided by AI machine learning models, trained on the production dataset of historical service cases
• Automated semantic reading for classification and data extraction from natural language documents, combined with automated bot, for process streamlining (claim settlement, payment reconciliation)
• Profiling engine to analyze driving data and produce accurate insight into driver behaviour that predict risk and enhance engagement: the only insurer worldwide in the 50 Smartest Companies by MIT
• Operative Mgmt. of Aircraft Routing (OMAR): expert system for the scheduling of the Alitalia fleet, combining innovative AI constrain-satisfaction techniques with symbolic automated reasoning
• VisiLog: visual financial planner, implementing AI backward and forward chaining automated reasoning, to advise bank consultants on best investment opportunities based on risk profile

Author of several AI research papers, edited by: American Association of Artificial Intelligence (AAAI), National Aeronautics and Space Administration (NASA), American Association for Computer Machinery (ACM), Institute of Electrical and Electronic Engineers (IEEE), Springer Verlag (SV)

Chairman and speaker at international AI events: Artificial Intelligence in Financial Services: Chairman, Singapore; Customer Intelligence: Keynote Speaker, Italy; Beyond AI: Keynote Speaker, Italy; Leonardo Forerunner of Artificial Intelligence, Keynote Speaker, US

Salesforce AI Agentforce Champion