Senior Analyst Conversational AI Analytics

United States R

USD 114K-131K Senior-level Full Time

@ N...

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Found 21d ago

Tasks

Analyze A B tests on conversational flows
Analyze conversation transcripts and session data
Apply NLP evaluation methods
Build and maintain dashboards
Conduct mixed methods UX research
Coordinate with AI and engineering teams
Define conversational AI KPIs
Ensure logging and event tracking for analytics
Establish baseline performance benchmarks
Flag regression and drift
Identify friction points and misunderstood intents
Map conversation flows to user journeys
Monitor model and flow performance
Own conversational AI measurement framework
Partner with applied AI team on evaluation
Present insights to senior stakeholders
Run conversation audits
Support qualitative usability testing
Translate interaction data into recommendations

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Regions

North America

Countries

United States

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