Engineer II, Quality Analytics & Platform Insights
Tasks
- Analyze interaction analytics quality metrics and platform telemetry
- Analyze operational metrics to identify risks
- Build dashboards scorecards and automated reporting
- Conduct root cause analysis and provide data driven recommendations
- Develop analytics reporting and quality solutions
- Develop monitoring and observability dashboards
- Establish tagging metadata and measurement standards
- Maintain documentation for reporting dashboards analytics processes and quality configurations
- Optimize quality management capabilities
- Perform issue triage for quality tools reporting platforms analytics discrepancies and data integrations
- Validate AI enabled interaction analytics and quality automation
Perks/Benefits
Skills/Tech-stack
AI analytics | CRM | Cause analysis | Cursor | Dashboarding | Data Quality | Data Visualization | Data integration | Enlighten AI | GitHub Copilot | Interaction intelligence | KPI Reporting | Microsoft Copilot | Monitoring | NICE CXone | Nexidia | Observability | Operational reporting | Power BI | Quality Central | Quality management | Root Cause Analysis | Root cause | Sentiment Analysis | Tableau | Telemetry
Education
N/A
Roles
Analyst | Analytics Engineer | Data Analyst | Engineer | Quality Analytics Engineer
Regions
Countries
States
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