Data and Insights Analyst

Job Summary:

JOB DESCRIPTION – Data and Insights Analyst

Location: Los Angeles/ Remote/West Coast Preferred

Division: Ticketmaster US

Line Manager:  Director, Advanced Analytics 

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements with our business and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the team partner with business teams across multiple functions including Sales, Marketing, Strategy, and Operations providing analyses covering ticket sales, cross-channel subscription and shopping behavior, site analytics, incremental revenue streams, and venue/client analysis.

THE JOB

We are looking for an analyst with excellent analysis skills, a keen eye for detail and an inquisitive attitude. They will understand the importance of accurate data and will invest time and effort to ensure these data are accurate. Excellent communication skills are essential; along with the ability to explain complex reports and analysis to non-specialists at all levels of the organisation. This collaborative role will query/pull data from multiple data sources, QA data, research and implement innovative ways to look at data, perform a wide range of formal and ad hoc analyses.

WHAT YOU WILL BE DOING

• Build dashboards and create high-quality reports to be consumed across the business up to and including executive leadership

• Work hands-on daily in cloud-based database systems such as Databricks & Snowflake 

• Design, develop and maintain end-to-end analytics solutions (data integration, pipelines creation, data validation, data quality, data analysis, visualization, and automated reports

• Build data pipelines to ingest and expose data in raw, staged, stored and analytics ready format

• Write and execute queries with universal approach to create robust pipelines and visualizations incorporating front-end and back-end coding for optimized results

• Conduct complex end-to-end data analysis by aggregating multiple data feeds

• Monitor and manage key databases to identify and fix any data integrity issues discovered

• Develop and update technical documentation

• Work closely with various business areas to better understand their requirements, processes and data definition, and translate those to business rules applied on data

• Work with teams across Ticketmaster to identify data analysis and reporting requirements to enable data-driven business decisions

• Design and implement new KPI metrics to better record on-going performance and progress towards the company’s Strategic Plan

• Create thematic visualization packs to effectively communicate the results of the data analysis to introduce changes aimed at creating more efficient and effective processes

• Build relationships and work with offices across multiple countries, currencies, and locations

• Track and analyze data through exploratory data analyses to solve business questions and identify areas for optimization and automation

WHAT YOU NEED TO KNOW  

• Experience of working with Insight/ Data, Development, and/ or Business teams

• Experience in at least one BI Solution (Domo, Tableau, Looker, Cognos)

• Proven experience at and advanced level in Excel, Domo, SQL, Python. These are used daily to fulfil core requirements of this role

• Data integration, pipeline creation, data validation, data quality, data analysis, visualization, automated reporting

• An awareness of process improvement frameworks (eg Six Sigma)

• Bachelor’s degree required, preferably in quantitative field, such as Applied Math, Statistics, Engineering, or Computer Science

ABOUT YOU (BEHAVIOURAL REQUIREMENTS)

• A rigorous approach to work and an eye for detail

• An evangelist for ‘all things Data’ who believes that the best way to win people over is by demonstrating results

• A creative problem-solver, exhibiting common sense and analytical reasoning skills and taking ownership of issues to the point of resolution

• A good presenter with strong written and verbal communication skills and the ability to work well with a variety of personalities and styles

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

TICKETMASTER VALUES

Rock Solid Reliability – We earn the trust of clients, co-workers and fans; we set clear expectations; we deliver high quality work on time and on task; we take the time to do things right

Winning Teamwork – We collaborate with others; we share information openly; we listen and take time to empathize and understand where others are coming from; we show recognition and appreciation for the contributions of others

Act with Integrity – We are proud of the way we represent ourselves and the company to others; we act with good intentions; we have direct, honest conversations while creating a safe work environment for open dialogue; we represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.