Experience Data Analyst Marketing (m/w/d)

Tasks

• Analyze and improve feedback touchpoints
• Analyze customer and broker journey data
• Collaborate with business interfaces to drive data driven thinking
• Conduct qualitative and quantitative analyses
• Develop action recommendations to optimize customer experience
• Identify patterns and derive insights
• Prepare analysis results for target groups
• Present findings to internal stakeholders
• Support strategic cross functional projects with analytics

Perks/Benefits

• Additional public holidays
• Employer pension contribution
• Flexible working hours
• Health and insurance benefits
• Homeoffice
• Overtime compensation
• Paid vacation
• Time account
• Workplace insurance

Skills/Tech-stack

Artificial Intelligence | Customer Journey | Customer journey analysis | Data Analysis | Feedback Analysis | Journey analysis | Qualitative Analysis | Quantitative Analysis | SPSS | Stakeholder management | Statistical Methods