Senior Counter Services Specialist.RBU- Dubai Internet City.41.Retail Banking Group

Tasks

• Achieve mystery shopper performance scores
• Assist branch activities and replace CSM during absence
• Check and validate transaction reports
• Cross sell MMC and other products
• Deliver and receive cash accurately
• Detect and prevent fraud and risks
• Ensure accurate and swift transaction processing
• Ensure security item custodianship
• Follow transaction limits and approval processes
• Implement process and policy changes
• Investigate cash reconciliation differences
• Manage customer expectations
• Process cash counter transactions
• Reduce customer wait time
• Verify cash differences and balance cash

Perks/Benefits

• N/A

Skills/Tech-stack

Accounting | Bank Reporting | Banking Operations | Cash handling | Customer Service | Fraud Prevention | Process compliance | Reconciliation | Risk Management | Sales Enablement | Transaction Processing