Supervisor QA Data Analysis, Customer Experience

Tasks

• Collaborate on corrective and preventive actions
• Create measurement standards and goals
• Ensure quality standards execution
• Generate process insights
• Lead Quality Data Analyst
• Manage KPI performance
• Mentor and develop quality staff
• Respond to quality related issues
• Supervise Quality Data Analyst team
• Supervise and prioritize work

Perks/Benefits

• N/A

Skills/Tech-stack

Communication | Contact center | Copilot | Customer satisfaction | Leadership | Metrics management | Microsoft Forms | Microsoft Power | Microsoft Power Apps | Microsoft SharePoint | Negotiation | Power Apps | Power BI | Quality Control | Salesforce | Statistical Analysis