MAS BTS Implementation Open Enrollment Senior Team Leader

Tasks

• Achieve associate and client service level metrics
• Collaborate with internal departments to meet service objectives
• Determine staff training requirements
• Ensure timely delivery of training
• Identify process improvement opportunities
• Lead team to maintain high engagement and satisfaction
• Oversee day to day associate activities
• Recruit select hire and manage MAS staff
• Review team performance and address improvement opportunities
• Set team goals and provide feedback

Perks/Benefits

• N/A

Skills/Tech-stack

Benefits Administration | Customer Service | Human Resources | Payroll | Performance Management | Process Improvement | Recruiting | Training Management | Workflow Management