Senior Support Engineer 2 - Demand & Fullfillment - Support
Tasks
- Build reusable troubleshooting patterns
- Document recurring issues
- Drive recurring issue elimination
- Handle SLA management
- Handle change management
- Improve platform reliability
- Lead root cause analysis
- Manage ticket lifecycle ownership
- Own solution stability improvements
- Partner with engineering for fixes
- Perform incident management
- Perform problem management
- Provide SME guidance for Demand Planning
- Provide SME guidance for Fulfillment Optimization
- Publish knowledge base articles
- Resolve complex Demand and Fulfillment issues
- Support customer rollouts
- Support customer upgrades
- Support internal enablement
- Support patch deployments
- Support post-go-live stabilization
Perks/Benefits
- N/A
Skills/Tech-stack
AppDynamics | Azure | Change Management | Control-M | Git | Incident Management | Java | JavaScript | Linux | MS SQL | Oracle | Oracle SQL | PL/SQL | Problem Management | Python | REST API | SLA | SQL Server | Shell Scripting | Splunk | Ticketing | Unix | XML | XSLT
Education
N/A
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