Head of Customer Success- Data Quality
Southbank VIC, Australia
R
AUD 60K-200K (estimate) Executive-level Full Time
Tasks
- Build and operationalise customer playbooks
- Collaborate with sales product and renewals teams
- Drive customer advocacy
- Drive customer satisfaction
- Drive customer strategy across touchpoints
- Establish monthly progression frameworks
- Expand ARR
- Grow accounts through new projects
- Increase adoption of data quality solutions
- Lead customer success events and round tables
- Lead customer success team
- Maintain customer retention
- Organize client workshops and webinars
- Serve as trusted advisor
- Track NPS and QBR cadence
Perks/Benefits
- Employee shares discount
- Flexible time off
- Flexible work environment
- Hybrid model
- Novated leasing
- Paid parental leave
- Salary packaging
- Study leave
- Volunteer time off
- Wellness program
Skills/Tech-stack
ARR Growth | Account Management | Customer Success | Customer lifecycle | Customer lifecycle management | Customer renewals | Data Governance | Data Quality | Lifecycle Management | NPS | QBR
Education
N/A
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