Technical Operations Specialist - I
Tasks
- Build dashboards and views
- Develop AI agents
- Document support interactions
- Follow SOPs and escalation processes
- Handle client support tickets
- Maintain knowledge base content
- Monitor pipelines and automations
- Own ticket lifecycle
- Perform data quality investigations
- Troubleshoot missing credentials and expired tokens
- Validate data integration status
Perks/Benefits
- Health and wellness plans
- Regional paid holidays
- Remote work
- Virtual knowledge sharing
- Volunteer opportunities
Skills/Tech-stack
AI Agents | AWS | Amazon Web Services | Angular | Automation | Data Troubleshooting | Excel | Freshdesk | Google Sheets | Intercom | Jira | Jira Service | Jira Service Desk | Node.js | Python | SQL | Service Desk | Snowflake | Web Services | Zendesk
Education
N/A
Roles
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