Customer Experience Data Analyst
Tasks
- Analyze customer interactions and behaviors
- Collaborate with data analytics team on data collection and reporting
- Create actionable insights for customer service improvements
- Develop dashboards and reports
- Forecast customer behaviors and trends
- Serve as primary contact for data related support inquiries
- Translate complex data into strategies for stakeholders
Perks/Benefits
- Dental insurance
- Employee assistance program
- Employee resource groups
- Headspace subscription
- Hybrid work
- Hybrid workplace flexibility
- Life insurance
- Mental health support
- Paid health insurance
- Paid parental leave
- Paid time off for birthday
- Paid vacation
- Paid volunteer time
- Travel discounts
- Volunteer time off
- Work from anywhere
Skills/Tech-stack
Data Visualization | Excel | Google Workspace | Predictive Analytics | SQL | Salesforce | Slack | Snowflake | Superset | Zendesk
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