Senior Data Science Manager - Customer Support
Tasks
- Create data extraction algorithms
- Define strategy and roadmap with product engineering and operations
- Design and validate agent tooling
- Develop and evaluate NLP solutions
- Drive machine learning and AI learning system improvements
- Identify customer problem patterns
- Innovate LLM prompt development
- Lead contact automation research and experimentation
- Oversee production deployment of data science solutions
- Refine operational processes
Perks/Benefits
- N/A
Skills/Tech-stack
Agentic Workflows | Artificial Intelligence | LLM | LLM prompting | Langgraph | Language Processing | Llamaindex | Machine Learning | Natural Language | Natural Language Processing | Python | SQL
Education
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