Bellman Guest Services - Lakeway Resort & Spa

Tasks

• Answer guest questions
• Assist with luggage handling
• Drive hotel shuttle van
• Greet guests on arrival and departure
• Handle guest complaints
• Maintain luggage records
• Provide hotel directions
• Recommend and upsell hotel amenities
• Respond to bell service requests within 2 minutes
• Tag and store luggage

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Deescalation | Guest relations | Luggage handling | Shuttle Driving