Member Fulfillment Centre Administrator

Tasks

• Balance and process clearings
• Complete branch support transactions
• Comply with safety and legal procedures
• Create and maintain retirement portfolios
• Follow confidentiality procedures
• Handle credit card clearing and adjustments
• Manage ATM and cash advance for terminals
• Meet department service standards
• Post returned items
• Process charge backs
• Process customer payment orders
• Reconcile and audit retirement products
• Respond to transaction enquiries
• Solve transactional issues
• Support centralized administration duties
• Verify member and employee transactions

Perks/Benefits

• Employee Banking Advantages
• External course reimbursement
• Flexible work arrangements
• Group RRSP matching
• Health benefits
• LinkedIn Learning access
• Mental health coverage
• Paid time off to volunteer
• Topped Up Parental Leave
• Training reimbursement
• Vacation time

Skills/Tech-stack

Customer Service | Microsoft Office | Reconciliation | Risk Management | Transaction verification