Technical Escalations Engineer 2 (Logs) - US-East
Boston, Massachusetts, USA; New York, New York, USA
R
USD 85K-113K Mid-level Full Time
Tasks
- Advocate for customers to shape platform evolution
- Build internal tools and diagnostic flows
- Create troubleshooting guides for TSEs and customers
- Deliver technical learning sessions
- Drive log ingestion processing and visualization troubleshooting
- Fix pipeline misconfigurations and indexing retention issues
- Investigate complex escalations
- Lead high-stakes technical calls
- Mentor Global Support Engineering team
- Partner with Engineering and Product to drive improvements
- Resolve missing logs and parsing discrepancies
- Serve as Logs expert for Technical Solutions
Perks/Benefits
- Best in class onboarding
- Continuous career development
- Friendly inclusive workplace culture
- Hybrid work environment
- Internal mentor and buddy program
- Product training
Skills/Tech-stack
Cause analysis | Cold storage | Exclusion filters | Filters | Grok | Indexing | JSON | Live Tail | Log Ingestion | Log Parsing | Log Processing | Log Visualization | Log pipelines | Processors | Quotas | Rehydration | Remappers | Retention | Root Cause Analysis | Root cause | Technical Troubleshooting
Education
N/A
Regions
Countries
States
Related jobs
-
Senior AI Engineer USD 180K-240KCause analysis | Context Management | Evaluation Frameworks | Experiment design | Golden datasetsCompetitive compensation | Equity compensation | Remote-first environmentSenior-level Full TimeRemote, Americas R1d ago
-
Data Engineer II USD 150K-225KAmazon EKS | Amazon MSK | Amazon Web Services | Apache Flink | Apache Kafka401k match | Dental insurance | Employee discounts | Medical insurance | Paid time offMid-level Full TimeUnited States, Aliso Viejo, CA R2d ago
-
Senior Manager, AI Software Engineering USD 199K-235KAWS | Agile | Automated testing | CI/CD | Cloud Native401k match | Flexible time off | Hybrid work model | Medical insuranceSenior-level Full TimeNew York, NY R2d ago
-
Prompt Engineer USD 100K-150KAgentic Workflows | Chunking | Embeddings | Embeddings Indexing | EvaluationRemote workSenior-level Full TimeUnited States - Remote R2d ago
-
API Integration | Access Control | Agentic Workflows | Application development | Cloud ComputingSenior-level Full TimeUSA - Remote R2d ago
-
Engineer Sr Optimization PDC USD 110K-194KBusiness Analytics | C# | Cause analysis | Data Visualization | Data analyticsSenior-level Full TimeMidland, TX, United States R2d ago
-
Software Engineer Level 2-FFPP-8853 USD 78K-250KAccumulo | BSON | Bigtable | C++ | Distributed File System401k match | Dental insurance | Diverse and inclusive workplace culture | Employee referral program | Flexible spending accountsSenior-level Full TimeHanover, MD; Information Technology R2d ago
-
Software Engineer Level 1-FFPP-8933 USD 78K-250KAWS Glue | AWS Lambda | Amazon DynamoDB | Amazon Web Services | BSON401k match | Bonus opportunities | Dental insurance | Employee referral program | Flexible spending accountsSenior-level Full TimeHanover, MD; Information Technology R2d ago
-
Software Engineer Level 2-FFPP-8934 USD 78K-250KAWS | Accumulo | BSON | HBase | HDFS401k match | Dental insurance | Employee referral programs | Flexible spending accounts | Flexible work arrangementsSenior-level Full TimeHanover, MD; Information Technology R2d ago
-
APIs | CRM automation | Code Automation | Cross-Functional Collaboration | Cross-functional401k plan | Childcare reimbursement | Commuter reimbursement | Medical/Dental/Vision insurance | Parental leave policySenior-level Full TimeSan Francisco Office R3d ago
-
APIs | Evaluation | GraphQL | HubSpot | HubSpot workflows401k matching | Childcare reimbursement | Dental insurance | Generous parental leave policy | Internet reimbursementSenior-level Full TimeSeattle Office R3d ago
-
APIs | Code Automation | Evaluation | GraphQL | HubSpot workflows401k matching | Childcare reimbursement | Commuter reimbursement | Dental insurance | Medical insuranceSenior-level Full TimeNew York Office R3d ago
-
Performance & Data Optimization Engineer USD 128K-173KAWS | ArgoCD | Automated failover | Automation | Azure BicepMid-level Full TimeUSA LA Home Office (LAHOME), United … R3d ago
-
Cloud Pipeline Data Engineer USD 98K-206KAWS DMS | AWS Glue | AWS IAM | AWS Lambda | Amazon RedshiftFlexible time off | Learning resourcesSenior-level Full Time999 REMOTE, United States R3d ago
-
Generative AI Specialist USD 100K-150KAgent systems | Agentic Workflows | Chunking | Embeddings | EvaluationMid-level Full TimeUnited States - Remote R3d ago
-
Senior Data Engineer USD 109K-164KAccess Control | Agile | Azure | Azure Data | Azure Data Factory401k retirement plan | Employee assistance program | Fully remote | Health spending account | Life insuranceSenior-level Full TimeRaleigh, North Carolina, USA R3d ago
-
Cloud Platforms Engineer USD 70K-100KAI Agents | AI Foundry | AI Search | ARM Templates | Azure AI401k retirement plan | Employee assistance program | HSA | Life insurance | Long-term disabilityMid-level ContractOshkosh, Wisconsin, USA R3d ago
-
Senior Storage Infrastructure Engineer USD 85K-135KBackup and Recovery | Business Continuity | Capacity Planning | Cause analysis | Commvault401k match | Disability insurance | Employee assistance program | Employee discounts | Flexible spending accountsSenior-level Full TimeNellie, United States R4d ago
-
Data Engineer USD 130K-155KAccess Control | Anomaly Detection | Auditing | Automation | Azure DataDental insurance | Disability insurance | Flexible spending accounts | Health insurance | Life insuranceMid-level Full TimeUnited States - Remote R4d ago
-
5S | AGV | AMR | Cause analysis | Control SystemsBonus | Colleague discount | Family care leave | Headspace app access | Life and disability insuranceMid-level Full TimeTemp. Richmond Manufacturing, United States R4d ago
-
Remote Data QA USD 93K-162KAnalysis Services | Azure Analysis | Azure Analysis Services | Azure Data | Azure Data Warehouse401k match | AD and D insurance | Dental insurance | Employee assistance program | Flexible spending accountMid-level Full TimeAtlanta, GA, US R4d ago
-
Site Reliability Engineer - Ceph Storage USD 128K-192KAnsible | Block devices | CRUSH | Cause analysis | CephEmployee stock purchase plan | Generous time off | Healthcare benefits | Parental leave | Remote work optionsSenior-level Full TimeUnited States R4d ago
-
Senior Data Engineer USD 109K-164KAI Services | Azure AI | Azure AI Services | Azure Data | Azure Data Factory401k retirement plan | Employee assistance program | Health spending account | Life insurance | Long-term disabilitySenior-level Full TimeAustin, Texas, USA R4d ago
-
Analytics Engineer-Operations USD 110K-140KCause analysis | DBT | Data Modeling | Data Quality | KPIsEquity | Health coverage | Paid time off | Retirement contributionsMid-level Full TimeUS - Remote R4d ago
-
Embedded Software Verification Engineer (Mid level) USD 99K-134KC# | C++ | Case Development | Cause analysis | DO-178CBereavement leave | Critical illness insurance | Employee assistance program | Legal assistance | Medical, dental, and vision insuranceMid-level Full TimeEast Hartford, CT, United States R4d ago