Director of Front Office at Waldorf Astoria Dubai International Financial Centre

Tasks

• Coach and address underperformance
• Communicate operational alignment with leadership
• Coordinate with housekeeping for room readiness
• Drive Hilton Honors enrollments
• Drive performance against targets
• Ensure Forbes Travel Guide standards compliance
• Ensure administrative duties completion
• Ensure team grooming standards
• Initiate formal disciplinary procedures
• Lead front desk concierge personal concierge personal assistant services
• Maintain training calendars
• Manage Kipsu platform processes
• Manage OnQ systems
• Manage Synergy platform processes
• Manage guest feedback
• Manage guest journey management
• Manage room allocation
• Manage team member recognition program
• Monitor check in check out accuracy
• Oversee appraisals and feedback coaching
• Oversee front office financial and transactional activities
• Oversee front office operations
• Plan and update vacation schedules
• Recruit front office team members
• Support succession planning
• Track reporting KPIs daily arrivals departures
• Upsell breakfast strategies
• Upsell room strategies

Perks/Benefits

• N/A

Skills/Tech-stack

Audit Readiness | Audit compliance | Budget control | Coaching | Concierge Services | Disciplinary procedures | Experience Management | Forbes Travel Guide Standards | Front desk operations | Guest experience | Guest experience management | Hilton Honors | Hospitality operations | Key Performance Indicators | Kipsu | Microsoft PowerPoint | Microsoft Word | OnQ | P and L | P and L Management | Performance Management | Performance indicators | Recruiting | Revenue Management | Risk Management | Room allocation | Succession planning | Synergy | Team leadership | Training Management | Upselling | Valet Services