Senior Manager, Client Experience & Risk Optimization (CERO)
Charlotte, North Carolina, United States; Denver, Colorado, United States; New York, New York, United States
USD 95K-169K Senior-level Full Time
Tasks
- Analyze trends recurring issues and operational risks
- Build operational reporting dashboards and KPIs
- Coordinate cross functional escalations and mitigate risks
- Create project plans with scope milestones owners and timelines
- Lead continuous improvement and root cause analysis
- Lead risk based initiatives from intake through execution
- Manage audit and performance guarantee workflows
- Oversee triage prioritization tracking and resolution
- Partner with analytics and technology to automate reporting
- Standardize document and govern operational workflows
Perks/Benefits
- N/A
Skills/Tech-stack
Advanced Excel | Analytics | Cause analysis | Dashboard Development | Data Automation | Key Performance Indicators | Operational governance | Operational reporting | Performance indicators | Power BI | Process Improvement | Project Management | Risk Management | Root Cause Analysis | Root cause | SQL | Tableau
Education
Regions
Countries
States
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