Senior Patient Success Advocate, Billing and Disenrollment

Tasks

• Educate customers on product features and benefits
• Escalate patient concerns to care delivery teams
• Execute patient engagement initiatives
• Follow up to ensure issue resolution
• Gather customer feedback
• Handle incoming patient inquiries
• Provide solutions to patient issues
• Reschedule appointments
• Support patient retention initiatives
• Troubleshoot technical issues

Perks/Benefits

• 401k match
• Charitable donation match
• Dental insurance
• Discounts
• Medical insurance
• Onboarding Stipend
• Paid parental leave
• Paid time off
• Remote Equipment Setup Support
• Vision insurance

Skills/Tech-stack

Chat Support | Customer Engagement | Customer Retention | Customer support | Email support | Metrics | Phone support | Problem Solving | Remote Work | Troubleshooting | Zendesk